We stand behind our products. If your item is defective, damaged in transit, or not what you ordered, we’ll make it right—no questions asked.
Coverage: Manufacturing defects, incorrect items, and shipping damage.
Timeline: Claims must be submitted within 30 days of delivery.
Resolution: You can request a replacement, exchange, or full refund.
Normal wear and tear
Accidental damage or misuse
Unauthorized modifications
Stolen packages
Easy Returns in 3 Steps:
Contact us at support@donutearth.com or submit a Contact Us form within 30 days of delivery.
Provide your order number, photo of the item, and reason for return.
We’ll email you a return label and instructions.
Conditions:
Item must be unused and in original packaging.
Returns must be initiated within 30 days of receiving your order.
Refunds: Issued within 30 business days after item is received and inspected.
Exchanges: Ships out once your return is confirmed in transit.
Donut Earth Returns
464 W 530 S
Orem, UT 84058
support@donutearth.com
We cover return shipping on damaged or defective items.
For all other returns, shipping costs are non-refundable.
Custom or limited-edition items may not be eligible for return.
No filler. Just the good stuff, glazed with care.
No filler. Just the good stuff, glazed with care.
